Nusuk is the official Saudi digital platform for pilgrims. It was launched in September 2022 by the Ministry of Hajj and Umrah.
Think of it as a one-stop shop for your pilgrimage. You can book packages, apply for visas, arrange accommodation, and plan your entire trip through this single system.
The platform replaced older systems like Eatmarna. It now serves over 51 million users across more than 190 countries. The app is available in 25 languages.
Saudi Arabia wants to make pilgrimage easier and safer. Nusuk is part of Saudi Vision 2030, which aims to modernise the country.
The platform gives pilgrims more control. You can compare packages, choose what suits you, and complete everything online. It also helps the government manage crowd flow and ensure safety.
The app provides over 100 digital services. These include:
The app also has an AI feature for Islamic guidance. You can access it offline through Saudi telecom providers.
The booking process is straightforward:
Step 1: Create an account on the Nusuk platform.
Step 2: Upload your documents and complete your application.
Step 3: Browse available packages from licensed providers.
Step 4: Top up your e-wallet with the required funds.
Step 5: Select and pay for your package.
Step 6: Review your itinerary and prepare for travel.
For Hajj, packages are usually available to view from December and purchasable from January.
Saudi Arabia has appointed 12 to 13 licensed service providers. These companies must meet strict criteria. They have to show readiness and ability to serve pilgrims.
One major provider is Albate Guest, which serves around 30% of all Nusuk pilgrims. These Saudi providers can partner with local companies in your country to offer guidance and support.
The Nusuk Card is an identification document launched in 2024. It works like a digital ID for pilgrims.
The card is now a prerequisite for Hajj. You receive it through your Hajj office after getting your permit. Many countries, including Bahrain, have already distributed these cards to pilgrims.
Pilgrims can choose different package lengths. Options include 6 weeks, 7 weeks, or shorter trips.
Important pricing point: Shorter packages are usually more expensive. This is because they fall during peak seasons in Mecca and Medina. Hotels and flights cost more during these times. Longer packages tend to be more affordable.
Under Nusuk, you may pay the same for a three-week package as you used to pay for a six-week package under the old system. This is something to keep in mind when comparing options.
Nusuk is the future for all pilgrims, including those from the UK. The system is designed to make things simpler and safer.
UK pilgrims can now book directly through Nusuk. You do not need to rely on unregulated agents. However, you can still use accredited travel agents listed on the platform.
There have been reports of fake websites pretending to be Nusuk. London police warned pilgrims in March 2026 to only use the official website and approved agents.
Nusuk operates through two main channels:
This channel handles Hajj bookings. Pilgrims from countries without official Hajj missions can register directly. You create an account, upload documents, select a package, and pay through the system.
Launched in August 2025, this service allows international pilgrims to apply for Umrah visas directly. You no longer need to go through a middleman. You can book visas, hotels, transport, and tours all in one place.
Demand often exceeds supply. For example, 5,000 people might apply but only 1,140 may get places. If you miss out, you have two options. You can withdraw your money from the e-wallet. Or you can leave it there for next year.
Yes. Payments go into a secure e-wallet. The system is managed by the Saudi government. Your money is protected.
Always use the official Nusuk platform. Avoid third-party services that claim to offer shortcuts. The Ministry warns pilgrims to steer clear of intermediaries and unauthorised offices.
Nusuk is here to stay. Saudi Arabia is committed to expanding the platform. More services will likely be added over time.
For Hajj, Nusuk will continue to be the main booking channel. For Umrah, it is becoming the standard way to apply for visas and arrange travel.
Saudi providers are also visiting countries like the UK to explain the system. They want to help pilgrims understand how to use Nusuk properly.
This guide is for informational purposes only. Pilgrims should always check the official Nusuk website for the latest rules, dates, and requirements.
FAQs
Yes. Nusuk Umrah allows international pilgrims to apply for visas and book services directly. It is the recommended channel for all Umrah travellers.
No. Nusuk covers both Hajj and Umrah. It also includes visits to Al-Rawdah Al-Sharifah and other holy sites.
You can use accredited agents listed on the platform. However, the Ministry advises pilgrims to book directly through Nusuk and avoid unauthorised intermediaries.
You can withdraw your funds from the e-wallet or keep them for the following year. The choice is yours.
The platform is available in 25 languages, making it accessible to pilgrims from around the world.
Yes. Saudi telecom providers have made the app accessible offline for visitors.
The Nusuk Card is an ID card for pilgrims. It is now a requirement for Hajj. It helps with entry to holy sites and movement between locations.
You top up an e-wallet within the platform. You then use these funds to purchase your chosen package.
Packages are usually available to view from December. Purchasing opens in January. You should book as early as possible due to limited quotas.
The platform is secure. However, beware of fake websites. Always use the official Nusuk URL and only deal with agents listed on the platform.
Do not hesitate to give us a call. We are an expert team and we are happy to talk to you.
The umrah visa process is predicted to restart …
Umrah closes for Hajj 2027 on 7 April. …
The Saudi ETA does not expire on the …
Written By: Yasir Ali
A senior advisor at Taqwa Tours with over a decade of Umrah planning experience. Every article is written by our in‑house travel experts who have guided thousands of pilgrims from the UK. We share only accurate, up‑to‑date information to help you prepare for your journey.
Written By Yasir Ali – Taqwa Tours Finding the perfect balance between affordability and proximity to Al-Masjid An-Nabawi is the top priority …
What Details to Check in your Umrah Package Hajj and Umrah are the pilgrimages to Mecca in Islam. Although there are similarities, there …
Pain is an unavoidable aspect of human existence, and sometimes painful feelings can feel insurmountable. Be it a headache, pain in the …
